Refund Policy
Last updated: October 15, 2026
1. Overview
Lazqa (لزقة) packs are one-time purchases of digital credits that are used instantly to generate AI stickers; they are not recurring subscriptions. Payments are processed by Paddle, our Merchant of Record. This policy explains when you are entitled to a refund and how to request one.
2. Full refund for unused packs only
You may request a full refund of a pack within 14 days of the purchase date, on one essential condition: you have not used any credit from that pack (0 credits used) — that is, no credit has been spent from the Personal or Business balance the pack was added to since the purchase.
3. No refund once even one credit is used
Lazqa provides an instant digital service: every generation starts immediately and incurs immediate server and GPU costs that cannot be recovered. Therefore, as soon as one or more credits from a pack are used to generate a sticker, the digital service is deemed started and consumed, and the purchase becomes 100% non-refundable, including any credits left in that pack, under the exceptions that apply to digital content and services.
4. Your express consent
By purchasing a credit pack and using any of its credits to generate a sticker, you expressly request and consent to the immediate performance of the digital contract, and you acknowledge that you lose your right to a refund (including any right of withdrawal) once the first credit is spent.
5. Stickers that fail to generate
If a sticker fails to generate for a technical reason, its credit is returned to your balance automatically, and a returned credit is not counted as used when a refund request is assessed.
6. What is not refundable
Promotional, gift and referral credits are free and are not refundable. When a pack refund is approved, its credits are removed from your balance and any creation mode unlocked by that pack may be withdrawn. Accounts suspended for violating the acceptable use policy in the Terms of Service are not entitled to a refund.
7. How to request a refund
If you have not used any credit from the pack, email support@lazqa.app from your account email address within 14 days of purchase, including your order number or the Paddle purchase receipt and the purchase date. We check your credit usage and reply to you; when approved, the refund is issued through Paddle to your original payment method, and the time it takes to appear depends on your bank or card provider. You can also contact Paddle directly about your order at paddle.net.
8. Your statutory rights
Nothing in this policy limits any mandatory rights you have under the consumer protection law that applies in your country.